Communication first
Good support depends on people understanding each other.
This area shows what communication looks like from different viewpoints — not just as a slogan.
Choose a viewpoint
For the participant
- Your preferences and communication style guide the work.
- Workers notice patterns instead of repeatedly making you explain the same thing.
- Important information follows you across shifts and appointments.
For family and trusted people
- Useful updates without needing to chase every worker.
- Shared context around routines, changes and concerns.
- Clear boundaries about what needs sharing and what remains private.
For the support team
- Better handover before a shift begins.
- Observations recorded clearly and passed on appropriately.
- Less fragmented information across chats, notes and individual memory.
What we try to prevent
Repeated explanations
The participant should not have to start from zero with every person.
Lost information
Useful observations should not disappear when a shift ends.
Talking around the person
Communication should keep the participant at the centre.
Unclear follow-through
When something matters, the next person should know what happens next.