Smiling Monad
Safety and Compliance
One place for incidents, escalation, complaints, privacy concerns, worker evidence and the closed-pilot safety boundary.
Emergency boundary
The app is not an emergency service. For immediate danger or urgent medical help in Australia, call 000 and follow the person's existing emergency, provider and regulatory procedures. Record the incident here only after immediate safety has been addressed.
Secure incident and escalation
Record a participant incident in the secure Circle register, assess urgency and preserve an escalation history.
Record or review incidents →
Complaints and privacy
Raise a complaint, privacy concern, safeguarding issue, bug or recommendation and keep track of its status.
Open reporting pathway →
Privacy and processor register
Read the active pilot privacy notices and the conditions applying to services used to operate the app.
View privacy register →
Worker and training records
Keep worker screening, qualifications, evidence and training completion in the central secure register.
Open worker records →
Pilot onboarding and boundaries
Complete the closed-pilot agreement and review what the app may and may not be relied on for.
Open pilot onboarding →
Pilot use
Sensitive records remain protected by Circle permissions, stronger device authentication and audit history. The pilot must not be the only copy of an emergency, clinical, medication, restrictive-practice or financial record.